Q1:What are your prices?

A1:Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Q2:Do you have a minimum order quantity?

A2:Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Q3:Can you supply the relevant documentation?

A3:Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Q4:What kinds of payment methods do you accept?

A4:You can make the payment to our bank account, Western Union or PayPal:30% deposit in advance, 70% balance against the copy of B/L.

Q5:What is the product warranty?

A5:We provide a 4-year warranty. We guarantee our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Q6:Are my details safe when ordering online with SOTTLOT?

A6:SOTTLOT takes your personal shopping security very seriously.Every order is processed through a secured checkout system.We’re always investing resources into the latest online security protection,so rest assured,you can shop safely and securely with us!

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also the most expensive way. By ship is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

If my order is delayed,what should I do?

If you don’t receive your package within the time frame,please feel free to contact our customer service.We’ll be more than happy to help!

I purchased two power stations，why did I only receive one package? Where is my other stuff?

1) Usually, we will ship two items with two separate packages by FedEx, due to the large size. And there will be two tracking numbers, but the website systems allow only one tracking number to be uploaded.

2) So, you can see only one tracking number in your order. But we’ll send a message to you to let you know all the tracking numbers of the packages.

• Please feel free to contact us to through this email address: service@sottlot.com

How to install and use the sottlot’s power station?

We have the English teaching manual and videos; All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.

How is your technical support?

We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime.

Can you get the solar power station customized for us ?

Of course, our engineering designers will provide you with the most suitable product and design according to your needs.

What if the product cannot be turned on?

1) Try to charge the device and then turn on the power. If charging fails, troubleshoot the problem as the power cannot be charged.

2.）If there is no response after you short or long press (for 2 seconds) the main power button, contact the after-sales service team for help.

What if the product cannot be charged?

1）The charging temperature is too high. If you use high power appliances for a long time, stop using the product until the temperature drops.

2）The charging temperature is too low. Place AlPHA 800 in a warm environment.

3）Check whether the input meets the specifications.

4）Check whether a charging limit is set.

5）In case of charging failure, try to change the charging method or charging cable.

How to store and maintain sottlot power station?

1）Store the product away from water, heat sources, and metal objects.

2）To extend the battery life, it is recommended to use or store the product at ambient temperature from 20°C to 30°C.

3）For long-term storage, charge and discharge the product once every 3 months (firstly discharge it to 0%, then fully charge the device, and then discharge it to 60% for long-term storage).

4）For safety reasons, do not store this product at ambient temperature higher than 45°C or lower than –10°C for a long time.

5）If the product is critically low on power and left unused for a long time, it will enter sleep mode and will need to be recharged before you need to use it again.

How do I connect to the app ?

You can connect the power station to the app in Bluetooth. Please check the link below for our app user manual. Connection modes instructions are provided in detail on APP user manual :

What kinds of scenarios can be applied to sottlot’s portable power station?

We support a variety of application scenarios such as home emergencies, outdoor camping, professional homework, etc. It can power mobile phones, computers, drones, cameras, onboard refrigerators, speakers, electric drills,and other different types of equipment with different power interfaces. There are a lot of application scenarios that can meet your different electricity needs.

How to clean the product?

Please gently wipe it with a dry, soft, clean cloth or paper towel.

How can I know if the product is charging?

When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Can I keep this charged up by keeping it plugged in all the time in case of the power outages?

Yes, you can keep the battery plugged in the charge. Keeping it plugged in won’t cause damage to the battery.

I’ve received a damaged or defective item.What should I do ?

We take pride in the quality of our items and if there is anything less than great, we want to make it right. In case you receive a damaged or defective item, please contact our customer service and we’ll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number.

2) Product name or SKU number/Product code (you can find this in your confirmation email).

3) Describe the damage/defects and provide clear photos.

I received the wrong item.What should I do?

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don’t worry – we’ll make it right!

In case you receive the wrong item, please contact our customer service and we’ll try and sort it out for you as soon as possible.

Make sure to include the information below:

• Your order number
• Provide photos of the items and the package you received.

What should I do if my package is missing an item?

If you’ve received a package with an item missing, it’s most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your shipping confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our customer service so we can look into this for you as quickly as possible.

Where should I send my returns?

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide, and not to the address on your original package or your return will not be received.

Do you provide free return labels?

:We usually don’t cover the return cost, but if there is any quality issue with the item, kindly contact our customer service and we will solve the issueas soon as possible.

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How to become an agent?

Contact us through Email：marketing@sottlot.com, we will give you the best price and look forward to your greetings.